Susan Austin joined the School of Government in 2001. She divides her time between the Master of Public Administration program, where she serves as career services director, and the School's public leadership group, working primarily with municipal and county elected and appointed officials. Austin is co-editor of Managing Local Government Services: A Practical Guide, which was published by ICMA in 2007. Austin worked for 14 years in the private sector as a retail manager and buyer. Immediately prior to joining the School of Government, she was a Governor's Public Management Fellow in the Onsite Wastewater Section of the NC Department of Environment and Natural Resources. Austin earned a BA in political science and an MPA from UNC-Chapel Hill.